Frequently Asked Questions
Not at all we select a sample of members purely at random. This is part of our standard audit checks of the credit unions records.
The information on the letter has already been taken directly from the Credit Union and we just want to check this matches what you expect.
It is important that the Credit Union has a comprehensive audit each year to give members confidence int he Credit Union. By completing the form you are helping the audit process.
No, while every care is taken to ensure the balances on the letter are correct there can be differences. In these cases we will check with the Credit Union and the Credit Union will contact you if there is any problem.